Frequently Asked Questions

Business Loans
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Our Loans
Eligibility
The Process
About us

1) Is a Capital Float loan right for my business?
We help businesses by providing short-term, flexible loans in a simple and efficient manner. If you run a small or medium enterprise with frequent working capital needs, a Capital Float loan will quickly provide you the necessary funds to manage cash flow, pay suppliers, or invest in growth.


2) How much can I borrow and for how long?
Capital Float offers loans ranging from ₹ 1 lac – ₹ 1 Cr, with terms between 1 – 12 months.


3) How much does it cost?
Typically, our rates start at 18% per annum with a processing fee of upto 2% of the loan amount. Start an application here to see what rate you can borrow at.


4) Do I need to pledge property or machinery to get a loan?
No. We evaluate businesses solely on the strength of their cash flows and expected receivables.


5) How does a loan against receivables work?
Most banks today will only lend to businesses against fixed assets such as property. At Capital Float, we lend based on the strength of your cash flows and customer relationships. If you have orders from well-reputed corporate customers, you can avail of two unique Capital Float loans today:

  • Loan against invoice: Borrow up to 80% of the value of a outstanding invoice, and repay only after you receive payment from your customer
Read more about our loan product.


6) How do I repay a Capital Float loan?
We offer loan products with flexible repayment plans, so you can choose what makes sense for your business. Loans against receivables can be paid back in a single "bullet"? installment at maturity, while unsecured loans are repayable via EMIs. All repayments can be made either via ECS or a post-dated cheque.


7) Can I repay my loan before the due date?
Yes. Unlike most banks and NBFCs, we do not charge any pre-payment penalties if you close your loan early anytime after the first 30 days.

1) What kinds of businesses does Capital Float lend to?
We work with small & medium enterprises across industries, including e-commerce, textiles & apparel, healthcare, auto and engineering, food processing, software, facilities management, and professional services. Our borrowers are typically fast-growing SMEs with one or more well-reputed clients (e.g., MNCs, large E-Commerce players, publicly listed Indian corporates).


2) How do I find out if I’m eligible?
To apply, your business should fulfill the following criteria:

  • 1+ year in business
  • More than ₹ 25 Lacs in annual turnover
  • India-based. For the time being, business must be based in Bangalore, Mumbai, Delhi, Pune or Chennai


3) My business is less than 3 years old. Can I still get a loan from Capital Float?
Yes. We actively support early-stage businesses led by capable and driven entrepreneurs. Unlike most banks and NBFCs today, we are happy to work with companies that have been operational for less than 3-5 years, so long as they have strong management and a good financial track-record.


4) I’ve been denied by my bank before. Can I still get a loan from Capital Float?
Yes. Our approach to lending evaluates SMEs in a very different way from banks. Rather than focusing on hard collateral such as property, we look at the strength of your cash flows and customer relationships. This means that we can lend to many business that have been denied by their banks.

1) What is the application process?
You can apply for a Capital Float loan from your desk within 15 minutes via our online application. Once you submit the application, a representative will visit your office to collect the necessary KYC documents. We typically process all applications within 7 days from submission, and immediately transfer the funds to your account. Questions? Give us a call on 1800 419 0999.


2) What information and documents are required to apply?

  • Basic company and promoter profile
  • Company financials via Tally
  • Bank statements and IT Returns
  • Invoice / Purchase Order information (for loans against receivables)


3) How do I know this is a secure website?
We take security of your information very seriously and have taken care to comply against the best practices in the industry. Your can be assured that all the data provided is in good hands and the information is handled in a secure manner.


4) How quickly will I get a decision and receive funds?
We typically provide funding decisions within 7 days. The funds will be transferred to your designated bank account on the same day as approval.


5) How do I check the status of my loan application?
Login in to www.capitalfloat.com see a customized dashboard with your loan application status for all current and future loans.


6) How do I check my account balance and due date?
Login in to www.capitalfloat.com see a customized dashboard with details for all your current loans.


7) How easy is it to apply for another loan if I need funds again?
Once you are approved to join the Capital Float platform and successfully complete one loan cycle, future financing is literally at your fingertips. As and when you require funds, apply online within 10 minutes for new loans and receive funds in your bank account within 48 hours.

1) Who is Capital Float?
Capital Float is the trade name of Zen lefin pvt ltd, a Non-Banking Finance Company registered with RBI and a member of CIBIL. We began in 2013 with the mission of providing fast, flexible, and transparent credit products to the SME sector in India. To-date we have extended loans to several businesses in Bangalore, Mumbai, Delhi, Pune and Chennai.
Read more about our:
Company
Leadership team


2) Where is Capital Float based?
Capital Float is based in Bangalore, India. Our address can be found here


3) Why is a Capital Float loan better than a bank/NBFC?

  • No requirement of property or machinery as collateral
  • Willing to lend to businesses less than 3-5 years old
  • Easy, quick, paperless online application process
  • Funds in your account within 7 days
  • Flexible loan tenures starting from 30 days up to 12 months
  • No pre-closure penalties
  • Flexible repayment options
  • Interest rates at par with effective rates charged by banks
  • No hidden fees (e.g., life insurance)
See here for a more detailed comparison.


4) Why is a Capital Float loan against receivables better than factoring?

  • Available to all size of businesses, not just large suppliers
  • Flexibility to selectively finance invoices only as and when funds are required
  • Quick empanelment – 7 days vs. 4 weeks typically taken by factoring companies
  • No hard collateral requirement (e.g., property)


5) Why is a Capital Float loan better than a moneylender?

  • Significantly lower interest rates
  • Get funds equally fast without requiring personal introductions
  • Free of risks typically associated with informal sector finance
  • Less burdensome repayment schedules


6) Why is a Capital Float loan better than a credit card?

  • Significantly lower interest rates (credit card debt at approx. 40% p.a.)
  • Dependable source of credit for regular business needs
  • Loan sizes set according to business needs, not credit card limits

About
Registration
Transactions
Customer Service

1) What is Online Checkout Finance?
Online Checkout Finance is the hassle-free way to get instant credit, via a completely digital process, for purchases made online. You have to complete one-time setup process, which should not take more than 2 minutes and doesn't require credit card. Once the setup is complete, you can avail Online Checkout Finance limit at the payments page on the partner website to make payments over the EMIs ranging from 3 to 12 months. Here are the key benefits of Online Checkout Finance?

  • Avail credit within 2 minutes. Get instant decision
  • Completely digital process
  • Credit card not required
  • No processing or cancellation fee
  • No pre-closure charges
  • Seamless checkout on our partner website using this payment mode

2) What are the eligibility criteria to avail Online Checkout Finance?
You need to have an account with our partner website, a valid PAN card, Aadhaar card and Bank account in the listed banks. Your age must be 18 years or above. Further eligibility is decided basis a host of variables like your previous bookings & cancellations history on the partner website, your credit bureau history and so on. Our models will rate your performance basis these variables and accordingly enable or disable this payment mode for you and decide the Online Checkout Finance limit for your account.


3) Where can I check my Online Checkout Finance eligibility and the limit assigned to me?
If you are eligible, you can follow on-screen instructions on our partner website to register for the payment mode and your assigned limit will be displayed to you during this process.


4) If I don't have the credit bureau history (CIBIL score), will I not be applicable for getting Online Checkout Finance limit?
Your credit bureau history is one of the variables we use in our decisioning process. However, it is not a mandatory variable, and you may still get Online Checkout Finance limit without having bureau history. Subject to other criteria met.


5) Why do I need to have bank account in listed banks?
Bank account is required to set-up monthly auto repayments of EMIs created for your bookings using Online Checkout Finance limit. Once auto repayment is set, you don't have to worry about payment of EMIs on due date. You just have to keep the bank account active and funded for EMI repayments.

1) How can I register for Online Checkout Finance?
Go to Online Checkout Finance registration page on our our partner's mobile App and follow these simple on-screen instructions.
Step 1: Verify

  • Provide your PAN and Aadhaar/Virtual ID (VID) details for verification. Complete verification by confirming one-time password (OTP) sent on your Aadhaar Linked mobile number.
  • Once the OTP is entered, your profile will be verified and evaluated, and Online Checkout Finance limit will be determined which will be displayed to you on the next screen.

Step 2: Accept
Your approved Online Checkout Finance limit will be displayed here along with the loan agreement. Please read and accept the agreement to complete Online Checkout Finance registration.

Step 3: Repayment
You will have to link your bank account/debit card to process your monthly EMI repayments whenever you use this limit for booking.

  • In order to successfully set this up, your bank account/debit card will be charged upto Rs 5 which will be refunded to your bank account within 3-5 business days.
  • Only few banks are supported for now and you can find the list on-screen during set-up


2) Is PAN Card and Aadhaar/VID mandatory?
PAN and Aadhaar or VID are mandated by regulations for completing basic Know Your Customer (KYC) checks. If you don't have a PAN or Aadhaar/VID, you will not be able to complete the registration.


3) What is Aadhaar Virtual ID (VID)? Can it be used in place of my Aadhaar number?
Aadhaar Virtual ID (VID) is an alternative to your Aadhaar number. You can provide your VID instead of Aadhaar number for KYC completion. This is the new feature implemented by UIDAI (organization responsible for issuing Aadhaar number to citizens of India) considering the privacy of person's Aadhaar number and associated details.

VID is a temporary 16-digit numerical code, which can be generated on UIDAI website against any specific Aadhaar number. It can be generated any number of times and original Aadhaar number cannot be retrieved using this code.

More details on VID can be found here.


4) How can I generate Aadhaar VID?
Step 1: Visit UIDAI's website at http://uidai.gov.in/
Step 2: Click on the "Virtual ID (VID) Generator" from Aadhaar Services section
Step 3: You will be taken to a new VID Generation page
Step 4: Enter your 12 digit Aadhaar Number and the security code
Step 5: Now click on the "Send OTP" button
Step 6: An OTP will be sent to your mobile number registered with Aadhaar
Step 7: Enter the OTP and select the option to either "Generate VID" or "Retrieve VID"
Step 8: Now click on the Submit button
Step 9: You will get the message on your registered mobile number mentioning the 16-digit virtual ID for Aadhaar number


5) I don't remember my Aadhaar number, how do I find it?
You don't have to worry in case you forgot your Aadhaar Number. Now you can find your Aadhaar number online within few minutes by following these steps:

  • Go to the Resident Portal of UIDAI here
  • Now enter your Full Name, Email or Mobile No in the box
  • Enter the security code and click on Get OTP button
  • You will get an OTP on your registered number, please enter the OTP in the box and click on Verify OTP button
  • You will receive your Aadhaar Number on your mobile number


6) I didn't receive a One-time password (OTP) after entering my PAN and Aadhaar details.
The OTP is sent by Unique Identification Authority of India (UIDAI) to the phone number registered with your Aadhaar card, as per their database. The following might be one of the reasons for not getting the OTP:

  • Are you looking at the mobile number registered with your Aadhar card, for the OTP?
  • Do you have proper mobile network connectivity? If not please try later from an area with good mobile network connectivity.Now enter your Full Name, Email or Mobile No in the box
  • If none of the above is true, the delay might be due to server downtime issues. Please try again later.


7) How do I update my mobile number linked to Aadhaar?
Aadhaar mobile number update requires biometric authentication and it cannot be done by post or online, according to the UIDAI. You need to visit the nearest Permanent Enrolment Center / Aadhaar Kendra.


8) How long is my KYC valid using Aadhaar number or Aadhaar VID?
Current KYC process using OTP verification of your Aadhaar or VID number is valid for 1 year. We are working on enabling other modes of KYC for you to extend the validity of the account for more than a year.


9) My internet got disconnected while registering. What should I do now?
In such cases, you can restart the Online Checkout Finance registration process. The process will take you to the step you had left unfinished.


10) What is Capital Float and why am I providing my details to them?
Capital Float is a Reserve Bank of India recognized Non-Banking Financial Corporation (NBFC) with whom partner website has tied up to provide Online Checkout Finance service to its customers. This entity is listed in RBI's list of scheduled NBFCs and holds the license to lend money to consumers, retail customers, small and medium businesses. RBI holds regular audit for this company to ensure regulations are being met as per the regulatory guidelines. Capital Float is extending credit limit to you and hence you have to share details with Capital Float.


11) Is the information I share to avail Online Checkout Finance secure?
Partner website follows certified data security standards to ensure safety of your data. Capital Float is also following same standards for keeping your data secure. In addition, Capital Float is mandated to follow data security standards as mandated by Indian government regulations.


12) Why did my Online Checkout Finance registration decline?
Following are the probable reasons for an Online Checkout Finance registration to get rejected:

  • Multiple incorrect OTP attempts for Aadhaar verification.
  • No entry of OTP for Aadhaar verification for a specified time-period.
  • You did not accept the final loan agreement post generation of Online Checkout Finance limit.
  • You are currently not eligible as per internal evaluation policies.


13) Do I have to provide PAN and Aadhaar details every time I make an Online Checkout Finance transaction?
Registration is a one-time process. You do not have to share these details every time you make a transaction.

Booking using Online Checkout Finance

1) Where can I book using my Online Checkout Finance limit?
Currently you can utilize Online Checkout Finance limit to make bookings on partner website only. We are working to make this limit available for bookings on Redbus and Goibibo.


2) What can I book using my Online Checkout Finance limit?
Online Checkout Finance is available on flights and hotels bookings. You can check the availability of this payment mode in the EMI options section on the checkout page.


3) How to complete the bookings using Online Checkout Finance limit?
If Online Checkout Finance is available, you have to select "EMI" menu on payment selection page during checkout and choose "Online Checkout Finance" option within "EMI" menu. Post that, choose the EMI plan from list of plans available for your bookings on payment selections page and complete the booking.

Online Checkout Finance, as a payment method, can be applied to your booking when the following conditions are met:

  • There is sufficient limit available in your Online Checkout Finance account to cover for the booking
  • Your Online Checkout Finance account is Active


4) Does Online Checkout Finance bookings entail interest cost?
Currently the Interest Cost is not borne by you, but this may change in future, we will notify you in that case


5) Where will I get to know the interest charges for my booking?
The interest rate charged to you per the plan will be displayed at the time of placing an order, while choosing EMI plans. After placing the order, you can always visit the Online Checkout Finance dashboard to verify the same.


6) What are the available EMI plans for using Online Checkout Finance?
Online Checkout Finance currently offers 3, 6, 9 and 12 month EMI plans. The applicable plans for your purchase will be displayed on the payment selection screen during checkout. Applicable EMI plans are the ones which are within the time period of your KYC validity.

Please note that the KYC done on your Online Checkout Finance using Aadhaar number and OTP stands valid for a year. So, if your KYC is set to expire in 8 months, you will only see EMI plans of 3 and 6 months at checkout.

We are working to enable another modes of KYC as well which will have extended validity period (upwards of 5 years). Once those modes are enabled for Online Checkout Finance and if you go through that, then your KYC validity will be increased.


7) Is auto-repayment setup mandatory for booking?
Yes. This is one-time setup activity which can be done during registration. We will run specific promotions for selected set of customers, from time to time, to waive off this mandatory auto-repayment setup condition for purchasing using Online Checkout Finance limit. However, we strongly recommend you to setup this once for hassle-free repayments experience.


8) How many EMIs can I have with Online Checkout Finance?
You can make multiple purchases using Online Checkout Finance limit, till the time your limit is available for use. Please note that as per regulations, for KYC using Aadhaar number/VID and OTP, you are not allowed to book (including cancelled orders as well) the sum total of Rs 60,000 using Online Checkout Finance limit. We will keep track of your usage on this regulation imposed limit. You will be notified whenever your available regulatory limit becomes lesser than the available Online Checkout Finance limit.


9) Do you charge any fee for purchase?
No transaction fee is charged


10) Do I need to make any down-payment to avail Online Checkout Finance?
No. Down-payments are not required for booking


11) How much amount will be deducted from my Online Checkout Finance limit on making a booking?
The amount equivalent to your order value will be deducted from your Online Checkout Finance credit limit. Whenever you repay the monthly installments, the amount equivalent to the principal value in your installments will be replenished in the Online Checkout Finance credit limit. But your regulatory limit may not increase (Point 8).


12) Can I convert a transaction I already made using another payment method to Online Checkout Finance?
You will not be able to change the payment method of an order, once it is successfully placed.


13) Can I change my EMI plan?
We are sorry to inform you that you will not be able to change your EMI plans once the order is placed.


14) Will I get reward points for using Online Checkout Finance?
No. You will not accrue any reward points for making bookings using Online Checkout Finance. However, if you repay using your debit card, you can accrue reward points on the repayments in your debit card, if applicable by your bank.


15) Why am I being contacted by Capital Float claiming that I have taken a loan from them for online purchases?
Several e-commerce companies have partnered with Capital Float, a Government of India recognized Non-banking financial corporation to provide Online Checkout Finance facility to our customers. Since our e-commerce partner doesn't hold the license to give credit to customers, Capital Float has provided credit to you via the e-commerce partner. Hence, you are receiving notifications from Capital Float.


16) My payment failed while placing an order, will I get an option to retry payment?
In case the payment failed on your order, you will get an option to retry the payment using a different payment method than Online Checkout Finance. For instructions on how to retry payment, please visit this help page.

Cancellations

1) Can I cancel the purchase made using Online Checkout Finance?
Yes. Just like any other booking on partner website, you can cancel or request cancellation any time before availing the service.


2) In case of cancellation, how will the refund be processed?
In case you have not paid even a single installment for the product, then on cancelling we will credit your EMI limit with the total order value.

If you've already made a payment towards EMI repayments, we will credit the paid amount back to your bank account / debit card, along with reinstating your Online Checkout Finance limit as mentioned above. This amount should be reflected in your bank account within 3-5 business days. We may reach out to you via Email /SMS /Call in case further details are required to process the refund.


3) Do you charge any cancellation fee specifically for Online Checkout Finance?

There is no Online Checkout Finance specific cancellation fee in case you cancel the booking using this limit. However, the standard cancellation fees may still apply.

Online Checkout Finance Repayments

1) Do I have to make multiple payments in case I have placed more than one orders using Online Checkout Finance?
We will club monthly installments across all your bookings with Online Checkout Finance into one total EMI amount. This amount will be due on the due date and will be deducted from your bank account/debit card basis the auto repayment setup you would have done.


2) When is my Online Checkout Finance repayment due?
The first EMI for your booking will be due on the 5th day of the month next to the subsequent one.

For example: If you've made a transaction using Online Checkout Finance in April, the first EMI will be due on 5th of June (month next to the subsequent one). All the subsequent EMIs will be due on 5th of the subsequent months after June.


3) How does the Online Checkout Finance repayment work?
Online Checkout Finance repayment can happen in two ways - (i) Auto repayment: which is a one-time setup during registration (ii) Manual repayments (link of which you will get with notifications on due dates)

For auto repayment setup, you will have to link your debit card/bank account of selected banks by performing one verification transaction of upto Rs 5. This amount will be refunded within 3-5 business days to your bank account. Once this is set, the due amount will be automatically deducted from your linked bank account/debit card, thus making repayments hassle-free.


4) Why is Capital Float being shown in my bank statement or during auto-repayment setup?
We have partnered with Capital Float to provide Online Checkout Finance credit to our customers. The repayment towards your EMI purchases are credited to Capital Float accounts.


5) What happens in case my auto-repayment setup fails during booking?
Your transaction will be declined. You will have to retry the payment from Your Orders page for that particular order


6) Can I repay my partial outstanding amount?
Currently, the capability to partly repay the outstanding dues is not available on the platform. However, you can pay total outstanding amount from the Online Checkout Finance dashboard without any additional charges. You will just have to pay the interest amount accrued till that day of the month.


7) What happens if my debit card/bank doesn't have sufficient funds to complete the payment?
In such a case, we will notify you through email and SMS about transaction rejection from bank and details on how to manually complete the payment to avoid any late payment fees/penalties. Please note that your Online Checkout Finance account can be blocked after few days post the due date if the EMI payment is not received and will only be unblocked once the due payments are complete. If you complete the payments within 30 days of the due date, your Online Checkout Finance account will be unblocked immediately but if your payment comes after 30 days from due date, your account status will change post internal re-assessment.


8) Will I incur any late payment fees/penalties for delayed payments?
If you miss your payments on due date, following late payment penalties will apply:


9) Can I change the auto repayment settings after registering for Online Checkout Finance?
No, once the auto-repayment is setup, you will not be able to change the bank or repayment mode from partner App. This feature will be available on the App shortly. However, you can call or write to our lending partner's (Capital Float's) customer care center to get the auto repayment settings changed through an offline process. Contact details of lending partner - Call: 1800 419 0999 Email: myloan@capitalfloat.com


10) Will I get any reminder notification for EMI payments?
Yes, you will be notified about upcoming payments via SMS and/or Email 3-4 days before the due date so that you can keep the bank account well-funded for successful repayments.


11) Can I change my repayment date?
No.


12) What happens if I don't pay my EMI on time?
It's very important to pay your EMI on time in order to avoid late payment charges, maintain a good credit rating, avoid Online Checkout Finance account suspension, avoid actions on your account and avoid any legal action.

Please maintain adequate balance in your account around the repayment dates. Not paying your EMI on time could result in your credit bureau (CIBIL) score being affected.


13) What should I do in case my bank account got debited by an amount that is more than my monthly installment or I've manually made a repayment, but still my money got deducted.
In all such cases, the excess funds deducted will be credited back to the respective bank account from 'Capital Float (our lending partner)' in 3-5 business days.

Online Checkout Finance Account Details

1) Why is my Online Checkout Finance account blocked?
Your Online Checkout Finance account could be blocked due to multiple reasons:

  • Your KYC has expired
  • You have overdue payments or your repayment was post 30 days past due date
  • Due to internal partner website policies
  • Due to our partner's internal policies


2) What can I do to unblock the account?
If your account is blocked due to payments not paid on time, please complete the pending payments. If the repayment is overdue for less than 30 days then your account will be unblocked automatically once we receive the payment confirmation. If the payment is made after 30 days of due date, we will reassess your profile and take the decision on reinstatement. If it is blocked due to expiry of KYC, we will provide details of the process to complete Full KYC and extend validity. If its blocked due to partner's policies, you have to wait for profile re-evaluation (which happens on periodic basis). We will notify you about the reinstatement of your account.


3) How can I cancel my Online Checkout Finance account?
In order to cancel your Online Checkout Finance account, you'll have to ensure that all the outstanding dues are cleared. Only if there are no outstanding dues, we will be able to process account cancellation requests. If all the dues are clear, please call our customer service team to request account cancellation.

Online Checkout Finance Customer Service

For any queries related to Online Checkout Finance, you can reach out to our partner customer care or Capital Float customer service - Contact details: Call at 1800 419 0999, or Email at myloan@capitalfloat.com